Orders FAQS

How do I place an online order?

(1)Choose the products the appropriate quantities, sizes, etc)you would like to purchase,add the item to your cart.
(2)Click the Checkout button.
(3)Confirm your delivery information,make sure your billing address matches the shipping address..Then you can continue to checkout.
(4)You can confirm you payment information and choose your payment method.Enter your redemption code if you have any.
(5)Review the order information before submitting.You need to fill in your credit card information and make sure that the information is authentic and matching.
(6)Then you will receive a confirmation email about the order.

How to get wholesale price?

If you buy more, we can offer you wholesale price. And you should talk with our customer service. The wholesale price depends on the quantity of your order.

What if I have a question before placing an order?

Please go to our Contact Us Page, you can contact us via email, phone or livechat with our staff.

Can I make changes to my order?

If you want to make changes to your order, it is best to just cancel your order and then place a new order. Please note that while most of our products can be cancelled up until they are shipped, certain products cannot be cancelled or restocking/processing fees may apply, please contact us before you want to cancel the order.

Shipping & Delivery FAQS

NO shipping methods for your address ?

When you checkout, and website says “There are no shipping methods available. Please double check your address, or contact us if you need any help.” , please contact us, we will check if we could find another shipping method for you.

How do I calculate shipping costs?

To estimate the shipping cost, please check out with the items in your cart, shipping cost will be calculated when you proceed.

Shipping And Tracking Methods

It would take 8-12 business days to arrive at your door,besides,we will process the order within 2 days. In most cases items are received within 10 days, but we say 12 days in case of delays.
We will ship your order out via EMS or DHL.After your order is dispatched, we will offer you the tracking number.You can monitor your goods through the following website.

EMS:http://www.ems.com.cn/english.html

DHL:http://www.dhl.com/en.html or http://track.dhl-usa.com/TrackByRef.asp?nav=TrackByRef

If the customs want you to pay tax fee ,we will be responsible for half of the tax fee.And our customer is responsible for another half of the tax fee.

What are your shipping rates?

The postage depends on the amount of orders.
We will provide you tracking number via e-mail once your products are shipped. We strongly recommend that you place your order at least 3 weeks before major holidays to allow sufficient time for delivery as possible.

When Can I receive my order after I pay?

The shipping Time depend on the country and the shipping method you have choose. Normally, it will take 6-8 days for DHL to most of the countries;and it takes 10-20 days for your to receive the goods for saver shipping.

Are there any additional fees involved in international shipping?

In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs and taxation policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Please note that we are unable to list items as a gift or write an amount lower than the actual product price on customs forms.

Do you ship to PO Boxes or APO/FPO military addresses?

Sorry, at this time our shipping partners are unable to ship to PO Boxes or APO/FPO military addresses addresses so you will need to provide a street address. If you provide a PO Box or APO/FPO military address, it will delay shipment of your items.

Payment FAQS

What are your terms of payment?

We accept the following credit cards: Visa, Master card etc and Paypal. For the New customers, Please make sure to place your order to your billing address, or we will deny your transaction.
We also take orders paid by Western Union and Bank Transfer, If you want to pay by them,please feel free to contact us for details.

Can I trust to shop on this website?

Many people are concerned about the security of online transactions. We can assure you of the safety of the shipping on our website as well as the quality of products sold. It is safe to shop here; we do not continue to have your payment information on the website after you shopping. We also do not provide your personal information to other parties.

Is my personal information safe?

Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery.

Is it safe to use my credit card?

It is safe to use your credit card.Because the payment is made off-site on the PayPal website and not our website checkout.It will encrypt your credit card number and the detailed information.

How to pay with your credit card?

After adding all the items you want to cart, checkout with Paypal payment method.

You will be redirected to paypal, and selct Pay with Debit or Credit Card below the page

My credit card was declined, what now?

There are several reasons for a declined credit card transaction. The most common reason is that the address you entered is not the same address on your credit card. If this happens, try again with the correct billing address.
Please note we only VISA, MasterCard, JCB. We do not accept gift cards at this time.
A simple typing error may also cause the transaction to be refused, including entering the wrong credit card number, expiration date or incorrect CVN-code (the security number on the back of your card).
If your credit is still not admitted that I have some suggestions:
– Wait one day and try again
– Make sure your card is still not over its limit
– Make sure your credit card has not expired
– Make sure you typed the name correctly on the front of the card
– Try a different credit card

Return and Refund FAQS

Can I exchange or cancel an order?

When an order is sent to us from our site, we tend not to change or cancel your order. The order will be processed automatically as soon as you click “check out”. You can contact us with our customer department if you wish to make a change as soon as you want to change. However, due to the above, we can not guarantee that your order will be changed. We send the products after your order with us in a few hours.

Return policy

If you are not satisfied with our product,you must contact us within a week.All items sent back to us must be in original condition i.e.not worn,altered or washed,with all tags attached.You should pay the shipping fee and we will charge you 20% of your order amount as our restocking fee.
If the parcel reached you,but you would not want to sign on it and the parcel returns to us,we will charge you 20% of the order amount as our shipping fee.If the order returning to us cost us so many shipping fee,we would choose leaving the parcel not return to us,then we will charge you 50% of the order amount because we lose the shipping fee and the item.

An item was lost or damaged during shipping?

If your item was damaged during shipping, you are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. Please also provide “Proof of Damage” documentation from your courier. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it, contact us saying you rejected the package (see above), and LVDGE will then ship you a new item immediately.
To report a lost or damaged item, please contact our Customer Service.

I received an incorrect item.

If you received an incorrect item, you can exchange it for the correct item or receive a full refund. To begin the process, you can contact Customer Service.

Leave Us A Message

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