Return & Refund
Return Policy
At our silicone molds online store, we strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward return policy to make the process as smooth as possible.
Order Cancellation
If you wish to cancel your order, please contact us within 12 hours of placing it. Orders cannot be canceled after 24 hours due to international shipping constraints.
30-Day Return Window
You have 30 days from the date of receipt to initiate a return for eligible items. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
How to Initiate a Return
To start the return process, please contact our customer service team at sales@lvdge.com within the 30-day period. Our team will guide you through the steps and provide you with the necessary instructions for returning the item.
Refund Process
Once we receive your returned item and verify its condition, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please allow for processing time, which may vary depending on your financial institution.
Non-Returnable Items
Certain items are not eligible for return, including customized or personalized products. If you have any questions about whether an item is returnable, feel free to reach out to our customer service team for clarification.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
Contact Us
If you have any further questions about our refund and return policy, or if you need assistance with a return, please reach out to our customer service team at sales@lvdge.com. We are here to help and ensure your shopping experience with us is a positive one.